Online Parts & Components

Symes Performance accepts returns on standard parts purchased online, provided the item is unused, unopened where applicable, and in new and resalable condition.

Returns must be requested within 30 days of purchase. Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.

Once the returned item has been inspected and approved, a refund will be issued to the original payment method. Restocking fees may apply where applicable.

The following items are generally non-returnable:

• Used or installed parts

• Special-order items

• Custom-made or modified components

• Items that are damaged or no longer in resalable condition

 

Custom Fabrication & Workshop Services

All fabrication and custom work completed by Symes Performance is built specifically to the customer’s requirements. Due to the custom nature of these services, refunds are generally not provided once work has commenced.

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Deposits
Deposits are non-refundable once materials have been ordered or fabrication work has begun. Deposits secure your booking and cover preparation, materials, and scheduling.

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Change of Mind
We do not offer refunds for change of mind on custom fabrication, modified parts, or completed labour.

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Warranty

We stand behind the quality of our workmanship. If an issue arises due to a manufacturing or workmanship fault, please contact us so we can inspect and resolve the issue where appropriate.

Warranty does not cover misuse or abuse, racing damage, improper installation, normal wear and tear, or parts supplied by the customer.

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Booking Cancellations

Bookings cancelled within 48 hours may forfeit deposits or incur cancellation fees due to workshop scheduling commitments.